Subtitled "How to Get Better Performance and results from Knowledge Workers", this book raises a number of good points about managing, evaluating, and motivating people who think for a living, so-called "knowledge workers". Most of the points are worth considering:
- knowledge workers value their autonomy
- they cannot be evaluated by traditional efficiency obervations
- they can be made more effective by minor systemic interventions
- above all, they can be made more effective by individualized intervention

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