Wikinomics

Don Tapscott and Anthony D. Williams. Wikinomics.
Wikinomics is a book about the economy in a new era of networked collaboration. It charts how mass collaboration, usually, but not always, over the Internet has created new companies and new expectations among employees. I lament how little collaboration there is at my place of work.
Interesting passages:

"Employees have previously unthinkable knowledge about their firm's strategy, management, and challenges ... rather than something to be feared, transparency is a powerful new force for business success. Smart firms embrace transparency and are actively open." (22)

"the Net Generation ... born between 1977 and 1996 inclusive, this generation is bigger than the baby boom itself, and through sheer demographic muscle they will dominate the twenty-first century" (46)

"The Internet makes life an ongoing massive collaboration, and this generation loves it. They typically can't imagine a life where citizens didn't have the tools to constantly think critically, exchange views, challenge, authenticate, verify, or debunk" (47)

"real innovation can occur when companies take the time to observe how the existing workplace culture operates in a 'state of nature,' and then learn how to serve that culture effectively. This means ending the practice of trying to force employees into rigidly structured work-flow tools that stifle their creativity" (254-5).