Superefficient organizations are doomed to failure. Everyone is busy: there is no time for change, innovation, or flexibility. Every organization, especially 'knowledge' organizations, needs "slack". without slack they are rigid, vulnerable, and uncreative.
Some useful passages:
"Reinvention takes place in the middle of the organization, so the first requisite is that there has to be a middle … Now our in some slack, increase safety, and take steps to break down managerial isolation."
"There is no such a thing as 'healthy' competition within a knowledge organization: all internal competition is destructive … Knowledge work is by definition collaborative. The necessary collaboration is not limited to the insides of lowest-level teams; there has to be collaboration as well between teams and between and among the organizations the teams belong to."
"Risk avoidance is flight from opportunity."
The Quick Step with Slow Change
1 week ago
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